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Frequently Asked Questions

Is the hotel close to Jasna Góra Monastery and how long does it take to walk there?

Hotel Mercure Częstochowa Centrum is located in the very city centre, just a 5-minute walk from the Jasna Góra Monastery. This is an excellent location for guests wishing to explore the city or take part in pilgrimages. The hotel is also situated close to Aleja Najświętszej Maryi Panny and the town hall, making it an ideal choice for visitors who want easy access to the city’s main attractions.

Is breakfast included in the room rate?

Breakfast is not included in the room rate and is available at an additional charge.
We offer buffet breakfast served daily in our restaurant from 6:30 AM to 10:00 AM, and on weekends from 7:00 AM to 11:00 AM.

Is parking included in the room rate?

The hotel offers a private, monitored parking area for guests. Parking is subject to an additional charge. It is a convenient option for guests travelling by car, allowing them to enjoy the city without worrying about parking.

Is it possible to charge an electric car at the hotel parking?

Yes, our hotel offers electric vehicle charging facilities. There are 2 dedicated charging stations available on the hotel parking area.

Is the hotel suitable for families with children?

Yes, the hotel is family friendly. We offer spacious Family Studio rooms and apartments designed to ensure a comfortable stay. For our youngest guests, we also provide amenities including a play corner in the lobby, making the stay enjoyable and stress-free for the whole family.

Is it possible to request a baby cot in the room?

Yes, baby cots are available upon request. The hotel provides cots for our youngest guests – please inform us in advance at: +48 34 360 31 00 or e-mail:H3403-FO2@accor.com so we can prepare it before arrival.

What are the check-in and check-out times?

The hotel day at Hotel Mercure Częstochowa Centrum starts at 3:00 PM and ends at 12:00 PM on the day of departure.

Is early check-in possible?

Yes, early check-in is possible depending on room availability. This service may be subject to an additional fee.

Is late check-out possible?

Yes, late check-out is available subject to room availability. This option may also incur an additional charge.

What is the difference between a standard room, a Studio room and an Apartment?

A standard room offers comfortable equipment and all essential amenities for a short stay. Studio rooms and apartments are larger and ideal for families. They offer additional space, including a sofa and a larger bathroom, ensuring greater comfort. Studio rooms also feature two bathrooms, which is especially convenient for families.

Do the rooms have air conditioning and fast Wi-Fi?

Yes, all rooms are air-conditioned and equipped with fast, free Wi-Fi.

Can I get a room with a view of Jasna Góra Monastery?

Yes, we offer rooms with a view of Jasna Góra Monastery. Due to high demand, we recommend booking in advance and indicating this preference during reservation.

What are the restaurant opening hours?

The restaurant at Hotel Mercure Częstochowa Centrum is open Monday to Thursday from 4:00 PM to 10:00 PM. On weekends (Friday to Sunday), we welcome guests from 1:00 PM to 10:00 PM.

Does the hotel offer room service?

Yes, room service is available at the hotel. Orders are delivered to the room for an additional charge.

Does the restaurant offer vegetarian or gluten-free dishes?

Yes, our restaurant offers a wide selection of vegetarian and gluten-free dishes so that every guest can enjoy a tasty meal.

What are breakfast hours and is it a buffet?

Breakfast is served daily from 6:30 to 10:00, and on weekends from 7:00 to 11:00. It is a varied buffet including local and international dishes, fresh coffee, and freshly prepared waffles.

Can I book a table without staying at the hotel?

Yes, the restaurant is open to external guests. We recommend making a reservation in advance. We also organise private events, family gatherings and parties – please contact the hotel for details.

How large are the conference rooms and how many people do they accommodate?

We offer 3 modern conference rooms with a total area of 200 m², accommodating from 10 to 110 people. Rooms can be combined or divided depending on needs. All rooms are equipped with audiovisual equipment and Wi-Fi. Additionally, we offer a Meeting Room for up to 6 people.

Does the hotel offer full event service?

Yes, the hotel provides modern audiovisual equipment and full catering services, including coffee breaks, lunches and banquets to ensure comprehensive event support.

Can weddings or special events be organised?

Yes, we organise weddings and special events with full service. We prepare customised menus, order cakes and take care of every detail. Please contact us at: +48 505 198 325 or e-mail: Marta.Mrozik@accor.com.

How far is the hotel from the city centre and the train station?

Hotel Mercure Częstochowa Centrum is located in the very heart of the city. It is only a 5-minute walk from Jasna Góra Monastery and about a 15-minute walk from the main railway station.

Are there tourist attractions near the hotel apart from Jasna Góra?

Yes, the hotel is an excellent base for exploring attractions such as Aleja Najświętszej Maryi Panny, the town hall, museums and charming city promenades.

Is it easy to reach the hotel by car?

Yes, the hotel is very easy to reach. It is located in the city centre with convenient access from all main entry routes to Częstochowa.

Are there any discounts available?

Yes, special offers are available directly in the booking system on our website.

Does the hotel offer special packages such as birthday offers?

Yes, we offer a special birthday package available in the booking system on our website.

Is it cheaper to book directly?

Yes, we guarantee the best price when booking directly through our website.

Can I cancel my reservation free of charge?

Yes, flexible bookings can be cancelled free of charge until 6:00 PM on the day of arrival.

How can I pay for my reservation?

Payment can be made securely online via the Bookassist system or according to the selected rate conditions.

Can I change my reservation date?

Yes, date changes are possible depending on rate conditions. Please contact reception at: +48 34 360 31 00 or e-mail:H3403-FO2@accor.com , or modify your booking in the system.

Does the hotel accept pets and is there a fee?

Yes, pets are welcome. The fee is 70 PLN per night.

Does the hotel have a gym or recreational facilities?

Yes, the hotel offers a Fitness Room, table tennis and a massage chair relaxation room.

Is the reception open 24/7?

Yes, our reception operates 24 hours a day.